Can I cancel my order or change it before it ships?

Once an order is placed, we start processing it immediately to ensure you receive your items as soon as possible. Unfortunately, this means we are unable to accommodate any changes to the order. This includes canceling all or part of the order, changing the shipping address or method, and adding, replacing, or removing items from the order.

Will there be any additional duties and taxes?

The prices you see include all duties, taxes, and customs fees (if applicable). We won't charge you anything else.

It’s been more than 3 business days since I placed my order, why haven’t I received a shipping confirmation?

All orders are subject to a security review process, which may take longer during peak periods. In some cases, orders may take up to 5 working days to be dispatched from our warehouse, but you should still receive your order within the delivery timeframe stated on your order confirmation.

Once your order is reviewed, the package will be shipped, and you will receive an email with the tracking information sent to the email address on your account.

How can I use a promo code?

If you have a coupon or promo code you want to use, type or copy it into the Promo Code box on your shopping bag page and click ""+"". Don't worry; codes are not case-sensitive.

If your promo code isn't working, it could be due to the following reasons:

  • The items in your basket do not meet the promotion criteria
  • The promo code doesn't apply to the items in your bag
  • The code has expired

Can I make changes to my order?

Unfortunately, we can't make changes to your order after it's placed. Therefore, we recommend you carefully check your item details and shipping information before ordering.

What countries do you ship to?

At the moment, orders through this site can only be shipped to Kuwait.

What payment methods can I use?

We accept the following payment methods:

Visa, Mastercard, Maestro Amex, PayPal, Apple Pay, Google Pay, JCB

Once you place your order, we'll place an authorization hold for the order amount. This means its cost will be set aside on your card. However, your card will not actually be billed until your order ships.

Why is there a pending charge on my card?

When you place an order with a credit card, the amount is temporarily reserved on your card, but you won’t be charged until your order is shipped.

For debit card transactions, you will likely see this as a pending transaction right away, but your bank will only transfer the funds to us upon shipment.

This hold is temporary. If your order experiences any delays, we may request your bank to extend the hold until we ship your items.

Should your order be cancelled for any reason, we will instruct your bank to lift the hold and return the funds to your account. This process typically takes 7 to 21 days, depending on your bank's policies. Please contact your bank for more details.

My order was cancelled, why is there still a charge on my card?

When an order is cancelled, you may have a pending authorization which is not an actual charge. If you paid with a debit card, it could take three to five business days for the authorization to be removed. Credit card authorizations usually take up to 72 hours to remove.

Will I be charged additional taxes or fees when I get my order?

Good news: there's no need to worry about additional fees or taxes. We'll never charge you more than the cost you see at checkout. However, your credit card company may have a surcharge for international transactions. Such charges are out of our control, unfortunately. If you're not sure, get in touch with your bank or credit card company for more information regarding international transaction fees.

Can I use my Saks Fifth Avenue gift card on this site?

Unfortunately, gift cards bought in store or from Saks Fifth Avenue.com are not valid for use on this website.

Can I check the inventory for a product at a store?

Please note that our online platform and physical stores operate independently, which means we are unable to check in-store inventory.

Can I have my order gift wrapped?

At this time we’re not offering gift wrap or shopping bags with deliveries.
You may want to inform the lucky gift recipient, so they know to expect a parcel!

Why should I have an account with Saks Fifth Avenue?

When you have an account with us, you can check out faster, see your past orders, and save frequently used addresses and payment methods. We'll also let you know first about sales or new arrivals. Creating an account is easy, and you only need a valid email address or mobile phone number.

I forgot my password. What should I do?

If you've forgotten your password, don't worry! Here are a few things you can do:

  1. Click on the "Forgot Password" link on the login page. This will send you a password reset link via email.

  2. If you don't see the reset link, please ensure that you have an active account with Saks Fifth Avenue. Note that accounts created on Saks Fifth Avenue.com will not be active on this Saks Fifth Avenue site.

  3. Check the spam folder of your email client if you're sure you have a valid account.

  4. If your account gets locked due to multiple failed login attempts, wait for a few hours before trying again.

  5. If you're still unable to log in after waiting, please reach out to us using this form, and we'll do our best to assist you.

I can't log into my account. What should I do?

If you're sure you have a Saks Fifth Avenue account but can't log in, you may have created your account through the Saks Fifth Avenue US or UK websites. In that case, you won't be able to log into it on Saks Fifth Avenue. You can create a separate Saks Fifth Avenue account in this link.

Why can't I see my order history in my account?

There are a few possible reasons for this:

(1) Orders placed before the account was created or without signing in to the account will not appear. You can sign out and use the order number to view your order information in this link.

(2) Orders placed through the Saks Fifth Avenue US or UK sites won't show up in your Saks Fifth Avenue account. To see these orders, please visit the correct site and log in to your account there.

How can I change the login email or phone number on my account?

It's not possible to change the login email or phone number, but you're welcome to create a new account with your new email address.

How can I delete my account?

To delete your Saks Fifth Avenue account, please send your request through this form. One of our customer service experts will reach out within 7 days to confirm your account has been deleted.

Can I cancel my order or change it before it ships?

Once an order is placed, we start processing it immediately to ensure you receive your items as soon as possible. Unfortunately, this means we are unable to accommodate any changes to the order. This includes canceling all or part of the order, changing the shipping address or method, and adding, replacing, or removing items from the order.

Will there be any additional duties and taxes?

The prices you see include all duties, taxes, and customs fees (if applicable). We won't charge you anything else.

It’s been more than 3 business days since I placed my order, why haven’t I received a shipping confirmation?

All orders are subject to a security review process, which may take longer during peak periods. In some cases, orders may take up to 5 working days to be dispatched from our warehouse, but you should still receive your order within the delivery timeframe stated on your order confirmation.

Once your order is reviewed, the package will be shipped, and you will receive an email with the tracking information sent to the email address on your account.

How can I use a promo code?

If you have a coupon or promo code you want to use, type or copy it into the Promo Code box on your shopping bag page and click ""+"". Don't worry; codes are not case-sensitive.

If your promo code isn't working, it could be due to the following reasons:

  • The items in your basket do not meet the promotion criteria
  • The promo code doesn't apply to the items in your bag
  • The code has expired

Can I make changes to my order?

Unfortunately, we can't make changes to your order after it's placed. Therefore, we recommend you carefully check your item details and shipping information before ordering.

What countries do you ship to?

At the moment, orders through this site can only be shipped to Kuwait.

What payment methods can I use?

We accept the following payment methods:

Visa, Mastercard, Maestro Amex, PayPal, Apple Pay, Google Pay, JCB

Once you place your order, we'll place an authorization hold for the order amount. This means its cost will be set aside on your card. However, your card will not actually be billed until your order ships.

Why is there a pending charge on my card?

When you place an order with a credit card, the amount is temporarily reserved on your card, but you won’t be charged until your order is shipped.

For debit card transactions, you will likely see this as a pending transaction right away, but your bank will only transfer the funds to us upon shipment.

This hold is temporary. If your order experiences any delays, we may request your bank to extend the hold until we ship your items.

Should your order be cancelled for any reason, we will instruct your bank to lift the hold and return the funds to your account. This process typically takes 7 to 21 days, depending on your bank's policies. Please contact your bank for more details.

My order was cancelled, why is there still a charge on my card?

When an order is cancelled, you may have a pending authorization which is not an actual charge. If you paid with a debit card, it could take three to five business days for the authorization to be removed. Credit card authorizations usually take up to 72 hours to remove.

Will I be charged additional taxes or fees when I get my order?

Good news: there's no need to worry about additional fees or taxes. We'll never charge you more than the cost you see at checkout. However, your credit card company may have a surcharge for international transactions. Such charges are out of our control, unfortunately. If you're not sure, get in touch with your bank or credit card company for more information regarding international transaction fees.

Can I use my Saks Fifth Avenue gift card on this site?

Unfortunately, gift cards bought in store or from Saks Fifth Avenue.com are not valid for use on this website.

Can I check the inventory for a product at a store?

Please note that our online platform and physical stores operate independently, which means we are unable to check in-store inventory.

Can I have my order gift wrapped?

At this time we’re not offering gift wrap or shopping bags with deliveries.
You may want to inform the lucky gift recipient, so they know to expect a parcel!

Why should I have an account with Saks Fifth Avenue?

When you have an account with us, you can check out faster, see your past orders, and save frequently used addresses and payment methods. We'll also let you know first about sales or new arrivals. Creating an account is easy, and you only need a valid email address or mobile phone number.

I forgot my password. What should I do?

If you've forgotten your password, don't worry! Here are a few things you can do:

  1. Click on the "Forgot Password" link on the login page. This will send you a password reset link via email.

  2. If you don't see the reset link, please ensure that you have an active account with Saks Fifth Avenue. Note that accounts created on Saks Fifth Avenue.com will not be active on this Saks Fifth Avenue site.

  3. Check the spam folder of your email client if you're sure you have a valid account.

  4. If your account gets locked due to multiple failed login attempts, wait for a few hours before trying again.

  5. If you're still unable to log in after waiting, please reach out to us using this form, and we'll do our best to assist you.

I can't log into my account. What should I do?

If you're sure you have a Saks Fifth Avenue account but can't log in, you may have created your account through the Saks Fifth Avenue US or UK websites. In that case, you won't be able to log into it on Saks Fifth Avenue. You can create a separate Saks Fifth Avenue account in this link.

Why can't I see my order history in my account?

There are a few possible reasons for this:

(1) Orders placed before the account was created or without signing in to the account will not appear. You can sign out and use the order number to view your order information in this link.

(2) Orders placed through the Saks Fifth Avenue US or UK sites won't show up in your Saks Fifth Avenue account. To see these orders, please visit the correct site and log in to your account there.

How can I change the login email or phone number on my account?

It's not possible to change the login email or phone number, but you're welcome to create a new account with your new email address.

How can I delete my account?

To delete your Saks Fifth Avenue account, please send your request through this form. One of our customer service experts will reach out within 7 days to confirm your account has been deleted.